To work with BBI, a carrier calls in about a specific load they're interested in. Once the broker agrees to use that carrier for the load, the broker sends them a link to complete setup. BBI doesn't set up carriers who aren't tied to an active load — and once a carrier is set up, all load tracking and mileage data is managed by BBI.

BBI Logistics gives carriers access to freight across the United States and Canada, with loads of varying sizes and commodities to match different equipment and capacity needs. Carriers can also book loads in advance, allowing for more predictable route planning.

BBI Milestones is BBI Logistics' carrier loyalty program that rewards drivers for the miles and loads they run with the company. Carriers earn mileage-based rewards and load-completion credit toward tiered membership levels, with benefits that include referral bonuses and easy reward redemption. The program is structured in three steps: carriers register with BBI's network, work toward mileage and load-count goals, and then claim rewards once a milestone is reached.

Carriers join BBI Milestones by first registering as part of BBI Logistics' carrier network. Once registered, BBI tracks each carrier's load count and mileage automatically and notifies them when they hit their first milestone, at which point they receive a link to claim their reward.

BBI Logistics provides carriers with 24/7 support and an in-house after-hours dispatch team, so carriers stay connected outside of standard business hours. Carriers also have access to a dedicated payment status portal and a detention request form for fast resolution on the road.

Carriers can check payment status directly through BBI Logistics' dedicated Payment Status page, without needing to contact a representative. This gives carriers real-time visibility into where their payment stands.

Carriers can request detention pay by submitting BBI Logistics' online detention request form. This routes the request directly to BBI's carrier operations team for handling.

Carriers choose BBI Logistics for its combination of round-the-clock support, flexible and worry-free payment options, advance booking capability, and the added incentive of the BBI Milestones loyalty program. BBI frames the carrier relationship as being as important as its relationships with shippers and employees.